Hush process

Our business

Based in the heart of The Cotswolds, we take a customer-centric approach to designing and installing our competitively priced kitchens.

We use our in-depth understanding of engineering and many years of experience in design to create top-quality kitchens as individual as the people who will be using them. And, because we understand the value of customer service, we endeavour to deliver and install our standout kitchens with the minimum of stress for our clients.

Our story

Our founder, Chris Spink, has been working in the kitchen design industry since 2004. He originally studied engineering at university, where he developed his passion for kitchen design.

His rare mix of technical and manufacturing knowledge, allied to his eye for detail, means he’s fantastically placed to understand every aspect of a kitchen design project and its seamless management. We believe that Chris’s unique skill set is at the heart of what makes a Hush Kitchen stand out from the crowd.

Chris is still very much hands-on across the whole business – whether he’s welcoming customers to our showroom, designing them a bespoke kitchen or overseeing the manufacturing process.

Competitive prices

Choose hush and your money will go further than with many of our competitors, because more of it will go straight into your unique kitchen. Here’s how we’re able to achieve our competitive prices:

our size

As a small, local, Cotswold Kitchen company, we don’t have huge staff costs, or an executive board and shareholders to pay. So, we can focus on putting our customers first. It’s one of the many ways we’re able to keep our costs competitive.

our skills

Thanks to our engineering background and years of kitchen design experience, it’s second nature to us to achieve the right balance between engineering precision and cost-effective design. In practice this means we’re able to bridge the gap between off-the-shelf and fully bespoke, to offer kitchens that are tailored to your unique space.

our marketing

We believe our kitchens speak for themselves, so you won’t, for example, be funding expensive advertising campaigns (even if our kitchens do deserve to be in the limelight).

our truly tailored kitchens

Many of our competitors say they make ‘bespoke kitchens’ but, in reality, they offer a very narrow range with limited options. They then want to charge you a premium for going outside their norm. At Hush, we don’t produce normal kitchens. Instead, every kitchen we make is tailored to our individual client’s unique needs. Working with our standard construction methods and proportions, (within reason) we can make any cabinet configuration in any width, depth or height, in any colour or material.

Your story

Before we get started on your designs, we first like to get to know you and your unique story. After all, you’re the one who’ll be using your kitchen, so it needs to be engineered around you and your needs. 

We do this by asking lots of questions… What does your project involve? Is it a new house, a refurb or an extension? What’s your style preference? Traditional kitchen? Modern kitchen? When do you want your installation? How are you going to use your space? For entertaining? Or for your young family? What’s important to you?

Once we have your answers, we’re ready to start designing.

Our design process

We always tailor our designs around our customers. So, when we plan your kitchen, we won’t just be considering the materials and finishes needed to produce a good-looking space. We’ll also be focused on creating a practical, hard-wearing kitchen with everything in the perfect place for you and your family. 

For example, have you ever thought about how you make a cup of tea? We certainly will. After all, we don’t want to create a kitchen that requires you to rush from one side to the other with a dripping tea bag, every time you fancy a cuppa.

Tailored kitchens

‘Bespoke’ is one of those words that’s bandied around our industry and doesn’t always mean an awful lot. While we’d be delighted to make you a bespoke kitchen, chances are you’ll prefer a highly tailored one. And, the good news is, that’s what we produce ‘as standard’. With one of our tailored hush kitchens, we’ll work with our standard construction methods and proportions to make any cabinet configuration (within reason) in any width, depth or height, in any colour or material. So, you’ll be able to enjoy a unique kitchen, engineered around you and your unique space, at a highly competitive price.

Bespoke kitchens

If a hand-painted shaker kitchen is not to your liking or a modern scandi kitchen just isn’t your style, let’s talk. We love a challenge. After all, if you can dream it, we can make it a reality.

Our craftsmanship

We’re a big enough company to be capable, yet still small enough to care about what we make. We’re proud to offer a choice between traditional shaker kitchen and contemporary scandi kitchen. And we blend traditional hand craftsmanship with precise, state-of-the-art manufacturing to create perfect handmade kitchens for our customers.

We employ an array of talented cabinet makers and finishers in our Cotswold workshop, which is nestled in Nailsworth in the Stroud Valley. The team take a huge amount of pride in the work they do and use their many years of experience to produce work of the highest quality.

Our responsibly sourced materials

At Hush Kitchens, we’re a company with sustainability at our heart. So, it’s in our nature to act responsibly wherever we can. It’s why we design practical hardwearing kitchens that will outlast high street kitchens many times over. It’s why we use our timber offcuts to heat our workshop.

And it’s why we take extra special care when we’re choosing the materials we work with, such as very low formaldehyde MDF. 

As such, we only work with FSC (Forest Stewardship Council) accredited materials. So, we know the wood we use has been sourced from well-managed forests – in fact, you can trace our wood right back to the tree it came from.

So choose Hush and rest assured that when we’re taking care of your kitchen, we’ll also be taking care of the planet.

Your journey

At Hush we want you to enjoy a seamless, stress-free customer experience at every step along the way, from design to delivery.

01. Showroom

Your journey will begin in our Cirencester Kitchen Showroom (just off Love Lane). Please join us, at your leisure, for a wander around. Or, if you prefer, drop in for a cup of coffee and a chat about your project.

02. Design Meeting

We are pleased to offer all potential customers a free, no-obligation quote. So, we’d be delighted to meet with you to go over your floor plan, discuss initial layouts and make some key decisions with regards to your space and the way you want to use it.

03. Initial Design Proposal

Once we’ve understood what you desire, we’ll present our initial set of drawings, along with a provisional quote. During this meeting, we’re looking to highlight any major revisions that are required.

04. Remote Design Meetings

We prefer the personal touch but, if you’re too far away from us to make regular journeys to meet up, we can service you remotely via video call, e.g Zoom.

05. Place Your Order

Once you’re happy in principle, you’ll place your order with us to secure your manufacturing slot. Don’t worry, we can continue to refine the design and specification in preparation for sign off.

05. Design Sign-off

8 weeks prior to manufacturing, we’ll work with you to sign off your final design. It’s at this stage that no further design changes can be made.

06. Manufacturing

All of our cabinets are built to order. So, our team of cabinet makers and finishers will produce your kitchen to our agreed design in our Cotswold workshop. We’ll also order and schedule delivery of your appliances, worktops and accessories to coincide with your installation programme.

07. Installation

We offer a dry-fit installation service, which means our team of experienced kitchen installers will install all of your cabinetry and associated hardware. And we’ll liaise with your builder/tradespeople for any building, electrical or plumbing work, to ensure the smoothest possible installation.

08. Guarantee

We offer a ‘Good Faith Guarantee’. We strive to ensure that all of our customers go on to enjoy full use of their hush kitchen – as it was originally designed – for the lifetime of the product. We don’t believe in over-promising and under-delivering, it’s as simple as that.